Your privacy matters to us. This page explains what personal information phjiliplus collects when you use our Philippines mobile sports betting and casino-style entertainment platform, how we use it, and the choices you have. Please read this carefully before creating an account or placing any bets.
A clear breakdown of the personal data phjiliplus gathers and why each type is needed.
When you register on phjiliplus, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in accordance with Philippine regulations. We also collect a government-issued ID or other identity documents when you complete our verification process. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years. All identity details are stored securely and are only accessed by authorised personnel for verification and compliance purposes.
To process deposits and withdrawals, phjiliplus collects payment-related information such as your GCash account reference, e-wallet identifiers, and transaction history on the platform. We do not store full card numbers or sensitive payment credentials directly on our servers. Payment data is handled through secure, encrypted channels to protect your financial information at all times. Transaction records are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes. You can review your transaction history at any time by logging into your account.
When you access phjiliplus on your mobile device or browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and session duration. This information helps us optimise the platform for Philippine mobile users and diagnose any technical issues you may encounter. We also collect data about which games, sports markets, and features you interact with, so we can improve the overall experience. Usage data is analysed in aggregate and is not used to identify you personally without a legitimate reason. You can limit certain data collection by adjusting your browser or device privacy settings.
If you contact our support team or submit a query through the platform, we retain records of that communication including your name, contact details, and the content of your messages. These records allow us to respond accurately and consistently to your enquiries and to track the resolution of any issues. Support communications may also be reviewed internally to improve the quality of our customer service. We will never share the content of your support conversations with third parties except where required by law or to resolve a dispute. All communication records are stored securely and are subject to the same data protection standards as your other personal information.
Your information is used only for the purposes described below. We do not sell your personal data to third parties.
We use your registration details to create, maintain, and secure your phjiliplus account. This includes verifying your identity, processing login requests, and sending you important account-related notifications. Without this data, we would be unable to provide you with a personalised and secure platform experience. Account management data is retained for as long as your account remains active and for a reasonable period thereafter as required by law. You may request the closure of your account at any time by contacting our support team.
Aggregated usage data helps us understand how Filipino players interact with sports betting markets, casino games, and live dealer tables on phjiliplus. We use these insights to fix bugs, improve navigation, and prioritise new features that matter most to our users. No individual player is singled out during this analysis process. Improvement-related data processing is carried out on a lawful basis of legitimate interest. The results of this analysis are used solely to enhance the phjiliplus experience for all players in the Philippines.
We monitor account activity and transaction patterns to detect and prevent fraud, money laundering, and other prohibited conduct on the platform. This processing is necessary to comply with applicable Philippine laws and our obligations as a licensed entertainment platform. Where suspicious activity is identified, we may be required to report it to the relevant authorities without prior notice to the account holder. Compliance-related data is handled with strict access controls and is retained only for as long as legally required. Your cooperation with our verification requests helps us maintain a safe environment for all players.
We may use your contact details to send you transactional messages such as deposit confirmations, withdrawal updates, and important changes to our Terms and Conditions or this Privacy Policy. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active. We do not send unsolicited marketing messages without your explicit consent. If you have provided consent to receive promotional communications, you may withdraw that consent at any time by updating your account preferences. All service communications are sent in Philippine English and are relevant to your use of the phjiliplus platform.
As a player based in the Philippines, you have specific rights regarding your personal information held by phjiliplus.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe. Contact our support team to submit your request, and we will provide the information in a clear and readable format.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact support for changes that require manual review and verification.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Where deletion is possible, we will action your request promptly. Note that some data must be retained for compliance purposes even after your account is closed.
To exercise any of your data rights, please contact the phjiliplus support team with your account details and a clear description of your request. We take all privacy requests seriously and will respond within a reasonable period. If you believe your data rights have not been respected, you may also raise a concern with the relevant data protection authority in the Philippines. We are committed to resolving all privacy-related matters fairly and transparently. For general questions about how your data is handled, the FAQ page contains additional guidance.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date. Your continued use of phjiliplus after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your information is protected.
If you have any concerns about how phjiliplus handles your personal data, our support team is ready to help. You can also visit the FAQ for quick answers or log in to review your account settings.